Help centre
Answers, walkthroughs and a real person behind the address.
Start with the topic that matches your question. If the answer is not here, write to us — during the pilot every message is read by someone who works on the product.
Topics
Pick the area your question belongs to.
Getting started
Create your account, add company details, VAT rate and payment terms, then send your first offer.
- Set up your company profile
- Add your first client
- Send an offer in under two minutes
Offers and invoices
Numbering, positions, VAT, discounts and how an accepted offer becomes an invoice without retyping.
- Convert an offer into an invoice
- Change numbering prefixes
- Add notes and payment terms
Getting paid
QR-bill payment parts, due dates and the three reminder levels with the right tone for each.
- Understand reminder levels
- Mark an invoice as paid
- Set default payment terms
Account and billing
Trial, plan changes, invoices for your own subscription and how to cancel without losing your data.
- Change or cancel your plan
- Export all your data
- Invite a colleague
Still stuck?
Send us the document number and a short description. We answer in English and German, normally within one working day.